Terms & Conditions

These Terms & Conditions govern your use of Return Home Protection and the coordination services we provide. Please read them carefully. By enrolling in or using our service, you agree to be bound by these terms.

01 Acceptance of terms

These Terms & Conditions constitute the understanding between the member and Return Home Protection regarding the services provided and supersede prior discussions or representations. By accessing our website, enrolling in a membership, or otherwise using any Return Home Protection service, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use the service.If you are enrolling on behalf of another person or a family, you represent that you are authorized to bind each covered individual to these terms.

02The service we provide

Return Home Protection is a lifetime membership program. In exchange for a one-time enrollment payment, Return Home Protection agrees to coordinate and manage the return of a deceased member to their home area in the event the member passes away while traveling.

When notified of a member's passing by a family member, personal representative, or other authorized individual, we arrange the necessary services to bring the member home. This includes coordination with funeral homes, transport providers, and applicable authorities in the location of passing and the member's home area, together with the preparation and documentation required for transport.

Membership is effective upon payment and remains in effect for the member's lifetime. No additional payments, renewals, or dues are required. Membership applies only to the enrolled individual named at the time of enrollment and is non-transferable. Return Home Protection is a membership service. It is not an insurance policy, and Return Home Protection is not an insurance company. Membership does not provide reimbursement to members or their families, does not pay benefits of any kind, and does not replace any insurance product. Our obligation under this membership is the direct arrangement and management of the services described above.

To initiate services, a family member or authorized representative must contact our assistance line, available 24 hours a day, at the number shown on the membership card. Services are initiated only upon such notification.

03Eligibility & enrollment

You must be at least 18 years old and capable of forming a binding contract to enroll. By enrolling, you represent that the information you provide is accurate and complete, and that you are authorized to enroll any additional travelers you include.

04Fees & payment

Membership fees are billed according to the plan you select at enrollment. By providing a payment method, you authorize us to charge the fee. Fees are subject to change with reasonable advance notice.

05 Scope & limitations

Our service covers the coordination of returning a member home from a location away from their home of record. Certain circumstances may fall outside the scope of coverage, including but not limited to:

• Deaths occurring within a defined radius of the member's home of record, where return coordination is not required.
• Locations to which transport is restricted by law, government order, or carrier policy.
• Costs of third-party goods and services beyond the coordination scope described in your plan.

The specific benefits, distances, and limits applicable to your membership are described in your plan documents, which form part of these terms.

06Your responsibilities

To allow us to perform our service effectively, you and your designated contacts agree to:

• Notify us promptly when our coordination services are needed.
• Provide accurate information and any documentation reasonably required to authorize transport.
• Cooperate with the funeral homes, carriers, and authorities we coordinate with on your behalf.

07Cancellation & refunds

You may cancel your membership within thirty (30) days of enrollment for a full refund of your membership fee, provided no services have been requested or initiated during that period.
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After the thirty (30) day period, membership fees are non-refundable. Because membership is provided on a one-time, lifetime basis, no recurring charges apply and no ongoing cancellation is required.
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To request cancellation, contact us at info@returnhomeprotection.com with your name and Member ID.
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Refunds, where applicable, are issued to the original payment method and may take 5–10 business days to appear.

08Limitation of liability

We coordinate with third-party providers — including funeral homes, transport carriers, and government agencies — whose actions, timelines, and decisions are outside our control. To the fullest extent permitted by law, Return Home Protection is not liable for delays, acts, or omissions of these third parties, or for circumstances beyond our reasonable control.Our total liability arising out of or relating to the service shall not exceed the amount of membership fees you paid in the twelve months preceding the event giving rise to the claim.

09Changes to these terms

We may update these Terms & Conditions from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you. Your continued use of the service after changes take effect constitutes acceptance of the revised terms.

10 Governing law

Return Home Protection services and memberships shall be governed by and construed in accordance with the laws of the State of South Carolina.

11Dispute Resolution and Arbitration

In the event of a dispute arising from membership or services provided, the parties agree to attempt to resolve the matter through binding arbitration rather than litigation, except where prohibited by law.

12Family Cooperation and Authorizations

Service fulfillment may require cooperation from the member, next of kin, legal representative, or authorized family members. Necessary authorizations and documentation must be provided to allow services to be coordinated and completed.

Failure to provide required information or authorizations may delay or limit service performance.

13Circumstances Beyond Our Control

Return Home Protection shall not be liable for delays or inability to perform services caused by circumstances beyond reasonable control, including but not limited to:

• Weather events
• Natural disasters
• Government actions
• Customs requirements
• Airport or transportation disruptions
• Pandemics
• Acts of war or civil unrest
• Regulatory restrictions
• Provider unavailability
Service timing and availability may be affected by these circumstances.

14Membership Changes and Operational Procedures

Return Home Protection reserves the right to modify operational procedures, provider relationships, administrative processes, and membership terms as necessary to maintain and improve services.

Such changes shall not alter the fundamental nature of the membership or its intended purpose.

15Severability

If any provision of these Terms & Conditions is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16Contact us

If you have questions about these Terms & Conditions, please reach out — we're glad to help.