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◆ LEGAL

Terms & Conditions

Last updated: June 1, 2026   Effective: June 1, 2026
ON THIS PAGE
01
Acceptance of terms
02
The service we provide
03
Eligibility & enrollment
04
Fees & payment
05
Scope & limitations
06
Your responsibilities
07
Cancellation & refunds
08
Limitation of liability
09
Changes to these terms
10
Governing law
11
Contact us

These Terms & Conditions govern your use of Return Home Protection and the coordination services we provide. Please read them carefully. By enrolling in or using our service, you agree to be bound by these terms.

01 Acceptance of terms

By accessing our website, enrolling in a membership, or otherwise using any Return Home Protection service, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use the service.If you are enrolling on behalf of another person or a family, you represent that you are authorized to bind each covered individual to these terms.

02The service we provide

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03Eligibility & enrollment

You must be at least 18 years old and capable of forming a binding contract to enroll. By enrolling, you represent that the information you provide is accurate and complete, and that you are authorized to enroll any additional travelers you include.

04Fees & payment

Membership fees are billed according to the plan you select at enrollment. By providing a payment method, you authorize us to charge the applicable recurring fee until you cancel. Fees are subject to change with reasonable advance notice.

If a payment fails or your account becomes past due, coverage may be suspended until the balance is resolved. We are not obligated to provide coordination services during any period in which your membership is inactive.

05 Scope & limitations

Our service covers the coordination of returning a member home from a location away from their home of record. Certain circumstances may fall outside the scope of coverage, including but not limited to:

  • Deaths occurring within a defined radius of the member's home of record, where return coordination is not required.
  • Locations to which transport is restricted by law, government order, or carrier policy.
  • Costs of third-party goods and services beyond the coordination scope described in your plan.

The specific benefits, distances, and limits applicable to your membership are described in your plan documents, which form part of these terms.

06Your responsibilities

To allow us to perform our service effectively, you and your designated contacts agree to:

  • Notify us promptly when our coordination services are needed.
  • Provide accurate information and any documentation reasonably required to authorize transport.
  • Cooperate with the funeral homes, carriers, and authorities we coordinate with on your behalf.

07Cancellation & refunds

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08Limitation of liability

We coordinate with third-party providers — including funeral homes, transport carriers, and government agencies — whose actions, timelines, and decisions are outside our control. To the fullest extent permitted by law, Return Home Protection is not liable for delays, acts, or omissions of these third parties, or for circumstances beyond our reasonable control.Our total liability arising out of or relating to the service shall not exceed the amount of membership fees you paid in the twelve months preceding the event giving rise to the claim.

09Changes to these terms

We may update these Terms & Conditions from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you. Your continued use of the service after changes take effect constitutes acceptance of the revised terms.

10 Governing law

These terms are governed by the laws of the state in which Return Home Protection is organized, without regard to its conflict-of-laws principles. Any dispute arising under these terms shall be resolved in the courts of that jurisdiction.

11Contact us

If you have questions about these Terms & Conditions, please reach out — we're glad to help.

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Transport, permits, and every detail in between — coordinated with care, so your family never has to navigate it alone.

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Return Home Protection is a travel logistics and coordination service. It is not insurance and does not reimburse expenses, process claims, or provide funeral, burial, cemetery, travel, or lodging services. Coordination is subject to membership terms.

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