Privacy Policy

These Terms & Conditions govern your use of Return Home Protection and the coordination services we provide. Please read them carefully. By enrolling in or using our service, you agree to be bound by these terms.

01Introduction

This Privacy Policy explains how [LEGAL ENTITY NAME] ("Return Travel Protection," "we," "us," or "our") collects, uses, and discloses information when you visit returnhomeprotection.com (the "Site") or enroll in our coordination services (the "Services"). By using the Site or enrolling, you agree to the practices described in this policy. If you do not agree, please do not use the Site or the Services.

02Information we collect

We collect the following categories of information:

Information you provide directly. When you enroll or contact us, we collect information such as your name, contact details (email, phone number, mailing address), the home of record for covered members, the travelers or family members you include in your membership, membership and plan details, and any information you submit through our enrollment form or in communications with us.

Payment information. Payments are processed by our third-party payment processor, Stripe. We do not collect or store your full payment card details on our own servers; that information is handled directly by Stripe under its own privacy practices. We may receive limited transaction information, such as confirmation of payment and the last four digits of a card.

Information collected automatically. When you visit the Site, we and our hosting provider (Webflow) may automatically collect technical information such as your IP address, browser type, device information, pages viewed, and access times, through cookies and similar technologies. [If the client uses Google Analytics or any other analytics or marketing tools, list them here — CLIENT TO CONFIRM what is in use.]

03How we use your information

We use the information we collect to: provide and coordinate the Services; process your enrollment and payment; communicate with you, including sending confirmation and service-related messages; respond to your inquiries and requests; maintain, secure, and improve the Site; and comply with our legal obligations.

We do not use your information for automated decision-making that produces legal or similarly significant effects.

04How we share your information

We do not sell your personal information. We may share information in the following circumstances:

• Service providers who help us operate, including Stripe (payment processing), Webflow (website hosting), [email provider, e.g., Resend, for transactional messages], and [any backend service provider, if applicable] — each only to the extent needed to perform their function.
• Third parties involved in coordinating a return, such as funeral homes, transport carriers, and government agencies, when necessary to provide the Services you have requested.
• Legal and safety reasons, where we believe in good faith that disclosure is required by law or necessary to protect rights, safety, or property.
• Business transfers, in connection with a merger, acquisition, financing, or sale of assets, in which case we will take reasonable steps to ensure your information remains protected.

05 Cookies

The Site uses cookies and similar technologies to support core functionality and basic analytics. You can control or disable cookies through your browser settings, though disabling them may affect how the Site functions. [If any non-essential or marketing cookies are used, a consent banner may be required depending on the applicable jurisdiction — CLIENT TO CONFIRM.]

06Data retention

We retain personal information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

07Data security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

08Your choices & rights

You may review or update your information, or request its deletion, by contacting us at [CONTACT EMAIL]. You may opt out of non-essential messages by using the unsubscribe link or by contacting us directly; we may still send communications necessary to administer your membership.

09California privacy rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act, as amended. These include the right to know what personal information we collect and how we use and disclose it, the right to request access to and deletion of your personal information, the right to correct inaccurate information, and the right not to be discriminated against for exercising these rights. We do not sell personal information or share it for cross-context behavioral advertising. [CONFIRM this remains accurate given the client's actual analytics and advertising tools.] To exercise these rights, contact us at [CONTACT EMAIL]. We will take reasonable steps to verify your identity before responding.

10 Children's privacy

The Site and Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Where a membership includes a minor, the relevant information is provided by the enrolling adult rather than collected from the child directly. If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete it.

11Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the revised policy on this page with an updated "Last Updated" date. Your continued use of the Site or Services after the changes take effect constitutes acceptance of the revised policy.

11Contact

If you have questions about this Privacy Policy or our privacy practices, you may contact us at:

[LEGAL ENTITY NAME]
[MAILING ADDRESS]
[CONTACT EMAIL]